China sourcing service
A problem with your Chinese supplier? We take it up on the ground
When goods arrive wrong, production runs late, quality slips or a supplier stops answering, Cambridge China Bridge takes it up with the supplier in Chinese, through our own staff in China, documents the problem against your order and works towards rework, a replacement or a refund.
What you get
- Our own staff in China speak to the supplier in Chinese and can visit the factory.
- The problem documented against your purchase order, specification and approved sample, so the supplier has a clear case to answer.
- Rework, replacement, a credit or a refund pursued, with every step agreed with you.
- Goods still in China inspected before any rework is accepted or anything ships.
- If the supplier cannot fix a recurring problem, a second supplier qualified against your specification.
Cambridge China Bridge in brief
- Buying from Chinese factories since 2021, for our own businesses and for clients on the same terms.
- Our own staff are based in China, at two bases: the Pearl River Delta (Guangzhou, Shenzhen, Dongguan) and the Yangtze River Delta (Shanghai, Zhejiang, Jiangsu). They visit factories themselves.
- £0 sourcing fee, commission or retainer on goods orders. Supplier checks are included; audits and inspections are usually included in the quote, with third-party checks charged extra.
- No minimum order on our side, from a single-unit trial to full containers; the factory's own minimum applies separately.
- In one project, a UK EV charging operator cut unit cost by 70% and scaled 3× faster. In another, a multi-site Cambridge café chain saved 50% on packaging.
- Free landed-price comparison within 72 hours for an off-the-shelf product. A reference call with a past client can be arranged, with that client's agreement.
- A UK company in Cambridge and London: Cambridge China Bridge is the trading name of Piggy Pineapple Ltd, company number 14385590.
How it works
- Send the order, the specification, photos of the problem and your messages with the supplier.
- We review what was agreed and what went wrong.
- Our staff in China take it up with the supplier, visiting if needed.
- We agree a fix with you: rework, replacement, credit or refund.
- Any reworked goods are inspected before they ship.
Questions buyers ask
Can you help if I ordered directly, not through you?
Yes. We can take up a problem with a supplier you found yourself: our staff in China contact the supplier in Chinese and document the problem against your order.
Can you get my money back?
We pursue rework, replacement, a credit or a refund on your behalf, based on what your order and specification say, and we agree each step with you first.
How do I avoid this next time?
Agree a written specification and an approved sample, and have the goods inspected before the balance is paid; we can run both for your next order.