Tracking delivered but not my parcel: what do I do?
Ask the carrier to compare the tracking number's booked destination and recorded delivery location with your agreed address. Request written findings and delivery evidence, preserve each mismatch, and submit a non-delivery claim identifying why the tracking does not establish receipt of your order. Ask Cambridge China Bridge to help collect factory dispatch evidence.
Check that the tracking belongs to your order
Enter the number directly on the named carrier's website. Compare the dispatch and delivery history with your order dates and agreed destination. Check your reception, post room, warehouse receipt records and authorised delivery locations. An unfamiliar signature or depot name is a discrepancy to investigate, not enough by itself to establish that the number belongs to another parcel.
Ask the seller for the shipping label, collection receipt and dispatch record linking your order to that number. For an international shipment, request the link between the original shipment reference and the final carrier's number. Compare the recipient, address, carton marks and recorded weight where available. Use the missing-cargo guide for the wider trace.
Ask the carrier to confirm the destination
Give the carrier your tracking number, agreed delivery address and postcode. Ask it to check separately whether the booked destination matches that address and whether the recorded delivery took place there. A parcel addressed elsewhere and a parcel addressed correctly but delivered elsewhere need different explanations.
Request a written reply tied to the tracking number and investigation reference. Suggested wording: “Please confirm whether the booked destination and recorded delivery location match the address supplied. I do not need another recipient's personal details.” If the carrier will only discuss the booking with the sender, ask the seller or forwarder to obtain the reply.
Challenge the underlying delivery evidence
Ask for the delivery photograph, signature, recipient name, scan time and location information where available. Request an explanation of whether the event represents delivery to the receiving site, a collection point, an authorised alternative location or a return to the sender. Do not promise your claim handler that every carrier can supply every record.
Compare the evidence with your entrance photographs, receiving log and staff accounts. Explain the specific mismatch: a different building, an unrecognised recipient or no corresponding warehouse receipt. A matching postcode alone does not identify the receiving premises. If your own parcel was delivered elsewhere, follow the wrong-address delivery guide.
Preserve discrepancies without overstating them
Save the complete tracking history, delivery evidence and the seller's original message supplying the number. Record when you captured each item. Keep originals alongside an annotated comparison of the agreed order details and the carrier's records. Preserve any later replacement tracking number and the seller's explanation rather than overwriting the earlier record.
If a postcode check rejects your postcode, save the error and ask the carrier to explain it. Do not guess another postcode to access a stranger's records. After a telephone call, send a written recap and request confirmation. Describe unconfirmed points as discrepancies; do not label the tracking fraudulent solely because it looks inconsistent.
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Submit a claim that addresses the tracking
Send the seller a written non-delivery claim identifying the order, payment, agreed address and disputed tracking number. Attach the carrier's findings, dispatch records, delivery evidence and receiving checks. State the remedy you are requesting. Suggested wording: “The supplied tracking records a delivery, but the attached discrepancies do not establish receipt of my order at the agreed destination.”
Check the applicable carrier, marketplace, payment-provider and insurance routes for deadlines, required evidence and who should submit. Keep the trace and claim references separate. If a rejection relies on the delivered status, request review of the destination mismatch and a written reason. Before accepting a promise in exchange for closing a case, read the dispute-closure guide.
Frequently asked questions
Can tracking show delivered for someone else's parcel?
That is a possibility to investigate. Ask the seller to link the number to your dispatch and the carrier to compare the booked destination and delivery location with your address.
What if the carrier will not tell me the delivery address?
Ask for written confirmation of whether it matches your supplied address, without another recipient's details. If only the sender can obtain the records, ask the seller or booking party to request them.
Is a wrong postcode enough to prove non-delivery?
Preserve the mismatch and seek the carrier's explanation. Combine it with the agreed address, dispatch records and receiving checks rather than treating a postcode error alone as conclusive.
What if my claim is rejected because tracking says delivered?
Request review explaining why the recorded delivery does not establish receipt of your order. Attach the destination comparison and carrier findings, ask for a written reason and check the review deadline.